Privacy Policy

1. Introduction

Sky Transport Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our English proficiency testing and training services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase our testing or training services
• Complete forms on our website
• Contact us for support or inquiries
• Participate in surveys or promotions

This information may include:

• Identity Information: Full name, date of birth, driver's license number, CDL number
• Contact Information: Email address, phone number, mailing address
• Payment Information: Credit card numbers, billing address (processed through secure third-party payment processors)
• Account Information: Username, password, account preferences
• Company Information: Company name, employer details (if applicable)

2.2 Test and Course Data

We collect and store information related to your use of our services, including:

• Test results and scores
• Course progress and completion status
• Certification and compliance documentation
• Test session recordings (audio/video, if applicable)
• Responses to test questions and assessments

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click patterns, referring URLs
• Technical Information: Browser settings, screen resolution, language preferences
• Cookies and Tracking Technologies: See Section 6 for more details

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our testing and training services
• Account Management: To create and manage your account, process transactions, and send service-related communications
• Certification: To generate and issue test results, certificates, and compliance documentation
• Communication: To respond to your inquiries, provide customer support, and send important service updates
• Payment Processing: To process payments and prevent fraudulent transactions
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address security issues and fraudulent activity
• Analytics: To analyze usage patterns and improve our website and services
• Marketing: To send promotional communications (with your consent, where required)

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Payment processors for transaction processing
• Cloud hosting and data storage providers
• Email service providers for communications
• Analytics providers for website usage analysis
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with court orders, subpoenas, or legal processes
• Response to government or regulatory agency requests
• Protection of our rights, property, or safety, or that of our users
• Investigation of potential violations of our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure payment processing through PCI-compliant providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Maintain your login session
• Analyze website traffic and usage patterns
• Improve website functionality and user experience

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., authentication, security)
• Functional Cookies: Remember your preferences and choices
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

6.3 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in Section 13. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain accurate records for regulatory compliance

Test results and certification records may be retained for extended periods to support compliance documentation requirements. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. Our team monitors every channel listed below during business hours.

For data protection inquiries or to exercise your privacy rights, please include "Privacy Request" in the subject line of your email.

Last Updated: February 2, 2026