Refund Policy

1. Overview

Sky Transport Solutions ("we," "us," or "our") is committed to providing high-quality English proficiency testing and training services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

By purchasing our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. General Refund Principles

Our refund policy is designed to be fair to both our customers and our business. We understand that circumstances may change, and we strive to accommodate reasonable refund requests while maintaining the integrity of our services.

3. English Proficiency Testing Refunds

3.1 Before Test Completion

You may request a full refund if:

• You cancel your test appointment at least 48 hours before the scheduled test time
• You have not started or accessed the test
• The test has not been completed or submitted

Refund Amount: 100% of the purchase price

Processing Time: 5-10 business days after approval

3.2 After Test Completion

Once a test has been completed and results have been issued, no refunds will be provided because:

• The service has been fully rendered
• Test results and certification have been generated
• Administrative and processing costs have been incurred

3.3 Technical Issues

If you experience technical problems that prevent you from completing a test due to issues on our end, we will:

• Investigate the issue promptly
• Provide a free retest at no additional charge, or
• Issue a full refund if a retest cannot be arranged

Technical issues must be reported within 24 hours of the test attempt. We reserve the right to verify technical issues before approving refunds or retests.

3.4 Test Cancellation by Sky Transport Solutions

If we cancel a test due to circumstances beyond your control (e.g., system maintenance, natural disasters), you will receive:

• A full refund, or
• The option to reschedule at no additional cost

4. Training Course Refunds

4.1 Before Course Start

You may request a full refund if:

• You cancel your enrollment at least 48 hours before the course start date
• You have not accessed any course materials
• The course has not begun

Refund Amount: 100% of the purchase price

4.2 During Course (First 25%)

If you cancel within the first 25% of the course completion, you may be eligible for a partial refund:

• Refund Amount: 75% of the purchase price (minus a 10% administrative fee)
• Calculation: (Purchase Price × 0.75) - (Purchase Price × 0.10)
• Example: For a $299 course: ($299 × 0.75) - ($299 × 0.10) = $194.25 refund

Course completion percentage is calculated based on completed modules, lessons, or assessments.

4.3 After 25% Course Completion

Once you have completed more than 25% of the course, no refunds will be provided because:

• Significant course content has been accessed
• Instructor time and resources have been utilized
• Course materials have been provided

4.4 Course Completion

Once a course has been completed and a certificate has been issued, no refunds will be provided.

5. Fleet Training Program Refunds

Fleet training programs are customized and priced individually. Refund terms for fleet programs are:

• Specified in the individual contract or agreement
• Subject to negotiation based on program scope and timeline
• Typically include cancellation terms based on program milestones

Please refer to your specific fleet training agreement for detailed refund terms.

6. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Completed Services: Tests or courses that have been fully completed
• Test Fraud or Misconduct: Violations of test integrity policies, including:
  • Having another person take the test
  • Using unauthorized materials or assistance
  • Attempting to cheat or manipulate test results
  • Sharing test content with others
• Terms of Service Violations: Any violation of our Terms of Service that results in account termination
• Change of Mind: Simply changing your mind after service completion
• Unsatisfactory Results: Dissatisfaction with test results or course outcomes (unless due to our error)
• Technical Issues (User's End): Problems caused by your device, internet connection, or browser
• Missed Appointments: Failure to attend scheduled tests or course sessions without proper cancellation
• Expired Services: Services that have expired due to inactivity beyond the validity period

7. Refund Request Process

7.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at info@skytransportsolutions.com or call (800) 498-9820, (209) 855-6938, or (209) 762-6540 with the subject line "Refund Request"
2. Provide Information: Include the following in your request:
   • Your full name and email address associated with your account
   • Order number or transaction ID
   • Date of purchase
   • Reason for refund request
   • Any supporting documentation (if applicable)
3. Wait for Response: We will review your request and respond within 3-5 business days
4. Approval Process: If approved, we will process your refund within 5-10 business days

7.2 Refund Review Timeline

• Initial Response: Within 3-5 business days
• Refund Processing: 5-10 business days after approval
• Credit Card Posting: Additional 3-7 business days (depending on your bank)

Total Time: Typically 11-22 business days from request to funds appearing in your account

8. Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refunded to the original card (may take 3-7 business days to appear)
• PayPal: Refunded to your PayPal account
• Other Payment Methods: Processed according to the payment provider's policies

If the original payment method is no longer available, please contact us to arrange an alternative refund method.

9. Partial Refunds

In certain circumstances, we may issue partial refunds:

• Course cancellations within the first 25% (as described in Section 4.2)
• Bundled services where only part of the bundle is eligible for refund
• Promotional discounts or coupons that affect the refundable amount

Partial refunds are calculated based on the specific circumstances and will be clearly communicated in the refund approval.

10. Chargebacks and Disputes

If you file a chargeback or dispute with your payment provider before contacting us, we reserve the right to:

• Challenge the chargeback with evidence of service delivery
• Suspend or terminate your account
• Refuse future service

We strongly encourage you to contact us first to resolve any issues. We are committed to working with you to find a fair solution.

11. Special Circumstances

11.1 Medical Emergencies

In cases of documented medical emergencies that prevent test completion, we may consider refund requests on a case-by-case basis. Please provide medical documentation when requesting a refund under these circumstances.

11.2 Military Deployment

Active military personnel who are deployed may be eligible for refunds or service extensions. Please contact us with deployment documentation.

11.3 Duplicate Purchases

If you accidentally purchase the same service twice, we will refund the duplicate purchase upon verification.

12. Service Credits

In some cases, instead of a refund, we may offer:

• Service credits for future purchases
• Extended access to services
• Free retests or course extensions

Service credits are non-refundable and may have expiration dates. Terms will be clearly communicated when offered.

13. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Material changes will be communicated via email to registered users.

The refund policy in effect at the time of your purchase will apply to your transaction, unless changes are required by law.

14. Contact Information

For refund requests or questions about this policy, reach out to our coordinators. Every channel routes into the same queue, so use whichever is most convenient.

Please include "Refund Request" in the subject line of your email for faster processing.

Last Updated: February 2, 2026